Wednesday, April 28, 2010

Stop asking, "How can I help?"

 You think it's enough. It's not.

You think it's helping. It isn't.

You think it's adequate. It may just be.

But hear this and and hear it well, adequate doesn't cut the mustard anymore.

When you ask, "How can I help?" you're placing the burden of responsibility on the shoulders of the person you're supposed to be serving.

I'm going to make two shocking presuppositions:
  1. They probably don't (really) know what they want
  2. You're the expert at whatever your business is so you should act like it
Now there is a potential problem associated with my #2 presupposition - the one about you being an expert. You might not be one...

But I have the solution.

I hereby, under the rights and authority granted to me as the Architect of "Wow!" bestow upon you the designation, privelege, and all associated responsibilities to start acting like the expert that you will soon be if you are not already.

Now go and be mediocre no more.

And instead of asking, "How can I help?" Try saying this, "I think I can help, how about this...?" Could be a steak, could be a shirt, could be a house, could be a job, could be whatever you're in the business of.

Stop asking and start suggesting. Actually, start leading. Start taking the responsibility to serve your clients.

I, for one, love it when I come across someone that is confident without being pushy and leads me in a sales process that respects me and understands me. It's pretty refreshing to be led by an expert rather than pestered by a yahoo.

Who better than you and what better time than now?

No comments:

Post a Comment